The provider of a care home near Helston that was rated inadequate has deemed a recent inspection inaccurate.

As reported yesterday, Trelawney House run by Spectrum, based at Polladras in Breage, has been rated overall as inadequate and placed into special measures following a Care Quality Commission (CQC) inspection.

Services that are placed in special measures must improve or they could be subject to enforcement action.

Within the report, the CQC says the provider failed to appropriately report and investigate incidents of alleged abuse.

The alleged incidents were said to have included mocking a person whilst providing personal care, washing a person's hands aggressively, and locking people in their rooms.

Findings also included unsafe staffing, no rota for staff members, and people not receiving the support they needed to eat and drink.

In response to the report, Spectrum said they were disappointed with the findings and were planning to appeal.

In a statement, a spokesperson for Spectrum commented:

"We are extremely disappointed by the Care Quality Commission's inspection reports, which do not fairly capture the care and support being provided at our services. Following the inspections, we submitted substantial evidence to challenge what we consider to be inaccurate findings. We are saddened that the CQC has chosen not to take this into account and our legal team is appealing the report's findings.

"Helping the people we support to live fulfilling, independent and healthy lives is our absolute priority. In 2021, we are proud of the work our charity has done. Even though we have been restricted by Government guidelines, the individuals at both St Erme and Trelawney have still been able to enjoy many activities, including sea swimming, surfing, horse riding, volunteering at local businesses, planning and building a sensory garden, and enjoying activity groups out in the community.

"Nevertheless, the past two years have been extremely challenging for the social care sector, and we have been particularly impacted by the carer shortages in the UK, which we have felt acutely in Cornwall. We are so grateful to our staff who have gone above and beyond during this difficult time. Every carer at Spectrum is fully trained and capable of delivering the right care and support for the people in our services.

"The inspection reports do not reflect the feedback that we typically receive from the people we care for and their family members, and we would like to thank our community for their support and understanding at this time.

"We continue to be committed to providing the high-quality care we pride ourselves on."

Click here to see the full report.

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